ORDERS & SHIPPING
Do you ship on the weekend?
Your order means a lot to us, which is why we are dedicated to providing fast, safe, and reliable delivery services for all of our products. Deliveries are typically made Monday through Friday, and you can find delivery options for each item on its product page as well as in cart.
Can you deliver to a PO box?
We cannot ship to P.O. boxes or military APOs. Additional fees or shipping restrictions may apply if you live in Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands.
RETURNS & EXCHANGES
How long do I have to return an item I’ve ordered?
Most items can be returned within 30 days of delivery; however, some items are not eligible for return. For more details, please read our Return Policy.
Can I exchange a product?
If you’d like to exchange an item for a different size, or different product altogether, we are happy to help you with that. The process is similar to a return, and all the same policies listed in our Return Policy apply. Return shipping costs still apply for all exchanges and will automatically be deducted from the refund amount.
Do you pay for shipping for returns?
There will be no charge for shipping on returns. Use the return label provided for easy shipping.
How can I contact The Natural Wool Company?
Email us at firstname.lastname@example.org. Or write us:
The Natural Wool Company
120 N. Industrial Blvd., Suite One
Calhoun, GA 30701
CARE & CLEANING
Can I wash The High Country pillow?
The High Country Pillow is low maintenance. To achieve the best comfort by unzipping the pillow case and removing wool fill until your personal comfort level is achieved. Store extra wool to adjust the fill at a later date. The pillowcase can be washed. Wool fiberfill is easily cleaned by laying it in the sun, and is easily fluffed at a low dryer setting. Calm your bedtime by adding a few drops of lavender or other essential oil into the interior of the case and dry for 15 minutes at a low dryer setting.
Wool is hypo-allergenic AND EFFECTIVELY MANAGES MOISTURE: Because of wool’s ability to manage moisture, wool will not host bed bugs and dust mites, which can trigger asthma.
Will I sweat with a wool pillow?
Wake less for a better night’s sleep, because wool wicks away perspiration. Wool can hold up to 30% of its weight in moisture and not feel wet to the touch, which is great news for wet hair sleepers.
Will I itch with a wool pillow?
The High Country Pillow is filled with best-in-class 100% New Zealand wool. It is soft and does not itch. It is also hypo-allergenic.
Is wool humane to animals?
This wool fill has been produced by sheep grown in free range conditions from New Zealand in strict accordance to the Animal Welfare Act.
What if I am a side sleeper?
Achieve the best comfort by unzipping the pillow cover and removing wool fill until your personal comfort level is achieved. Store extra wool to adjust the fill at a later date.